You have been asked by the State Corrections Office to implement a reform program in the local Juvenile Corrections Facility. The head of the facility is Louis Jackson, an African-American corrections officer who has risen in the ranks from being a prison guard, and through in-service training and a good work record has reached the position of warden. Mr. Jackson realizes that his facility needs help in reducing recidivism and violence inside the center, especially in recognizing the roots of the violence. He senses that the problem lies in the mental health of the staff and inmates, and perhaps in the way they relate to each other. Many members of his staff think that Mr. Jackson is taking a too soft approach and what is needed is stronger penalties and stricter enforcement of existing rules.
What kind of resistance can be expected from each group?
Is there a method of handling and managing the resistance?

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